Contact Us
Our teams are ready to answer your questions! Contact us however you choose — email, chat or phone — and you’ll be connected with a highly trained U.S.-based representative. We’ll give you all the time you need, and then follow up to make sure all of your questions were answered, and you received the support you deserve.
Get in touch with us
Hours
Monday-Friday 7:00 AM – 9:00 PM EST
Saturday 9:00 AM – 3:00 PM EST
SBA Loan Servicing
Hours
Monday-Friday 8:00 AM – 5:00 PM EST
Email
sbaloanservicing@firstib.com
Phone
855-271-6384
Scheduled maintenance
Every Sunday
4:00 AM – 7:00 AM EST
Our bill payment service provider conducts routine maintenance every Sunday. During these activities, bill payment services may be unavailable through online and mobile banking.
Sunday, December 4th
5:00 AM – 10:00 AM EST
We will be performing routine maintenance on Sunday, December 4th from 5:00 AM – 10:00 AM EST. During this time, online and mobile banking services may be unavailable.
Wednesday, December 15th – Thursday, December 16th
11:00 PM – 2:00 AM EST
We will be performing system updates beginning Wednesday, December 15 at 11:00 PM EST and concluding on Thursday, December 16 at 2:00 AM EST. During this time, some online and mobile banking services may be unavailable.
Corporate headquarters
Phone
Toll-free: 1-888-873-3424
Fax: 1-888-644-8678
Local phone: 317-532-7900
Local fax: 317-532-7901
Lobby hours
Monday – Friday
8:00 AM-5:00 PM EST
Routing number
074014187
Deposits, loan payments and other correspondence
PO Box 6080
Fishers, IN 46038
Address
8701 E. 116th St.
Fishers, IN 46038
Send us a message
If you’d like to email us, please use the form below and we’ll get back to you within one business day.