For a quick answer, use our handy search tool or browse answers by category. If you still can’t find the answer you need, let us know how we can help!
Account
What is the “paper statement fee” that appears on my statement?
What should I do to close my loan account?
How can I get more deposit slips?
How can I request more deposit (pre-paid) envelopes?
How do I make my initial deposit to my First Internet Bank account?
When are the deposits I make to my First Internet Bank account available for withdrawal?
How do I change a nickname for a First Internet Bank account?
How far back can I view account history?
I would like to have some money sent to me from my account. How do I request a bank check online?
My husband and I share a checking account but have unique user IDs to access our account online. When I log in using my user ID, I can’t see the payments he has set up. When he logs in using his user ID, he cannot see the payments I have set up. I’m worried we’ll pay the same bill twice. Is there anything we can do to see each other’s payments?