For a quick answer, use our handy search tool or browse answers by category. If you still can’t find the answer you need, let us know how we can help!
Common Questions
Log in to your online banking account. Click Move Money, select External Transfers and then Add a New Account. You can search for your outside financial institutions either by name or by nine-digit ABA/routing number. Select the outside financial institution for which you want to add an account and you will be prompted to enter the required information to set up the account.
To update your email address, please log in to your online banking account, click My Settings in the upper right corner. On that page, you can update your email address (and physical address) in the Personal information section.
First Internet Bank began posting summary financial information from the annual shareholder meeting starting with the first quarter of 2001. Information is updated on a quarterly basis and is available from the Investor Relations website. Detailed financial information is available on the FDIC website, where the bank’s quarterly call reports (financial statements) may be viewed. The FDIC website is updated approximately 60 to 75 days after the end of each quarter. The bank’s FDIC certificate number is 34607.
Yes. Our Indiana state charter gives us the power and authority to operate much like a national bank charter. We can (and do!) serve customers in all 50 states and US territories.
iScan Deposit is a service from First Internet Bank that allows you to deposit checks made payable to you by scanning, rather than mailing, the check and uploading it through our online banking site. It also gives you quicker access to funds. When you scan a check by 3:00 PM Eastern time, your check will be posted by 6:00 PM Eastern time the same business day. You’ll also avoid the hassle of finding an ATM to accept deposits or request deposit envelopes.
With your computer and scanner, you have everything you need — including peace of mind that you’ll always know the status of your check. iScan Deposit can be used from home, work or any other trusted workstation equipped with an everyday scanner. In addition to iScan, you can also deposit checks through the First Internet Bank mobile app.
Bill payment transactions may not exceed $99,999.99. There is not a limit to the number of payments you may initiate each month.
Your available balance is the amount of money in your account to which you have immediate access. Your available balance will be different from your current balance if we have placed a hold on your deposit or if an authorized credit or debit card transaction has not yet cleared. When we place a hold on your deposit, you will receive a notice telling you when the funds will become available. Funds are applied to your current balance and begin accruing interest immediately, however, these funds are not part of your available balance and may not be used for transactions. The length of the hold depends upon the type of deposit you have made. Complete details are available in our Funds Availability Disclosure.
In most cases, you can deposit checks written in Canadian dollars. When we receive the deposit, we will credit the face value of the check to your account (see example below). We will then send the item to the Federal Reserve for processing, where the Fed will calculate the amount of the check based on the current exchange rate. The Fed will send First Internet Bank an adjustment for the item, which we will then debit or credit to your account (this process may take a few business days to complete).
Other than the adjustment, there are no service charges associated with depositing Canadian items. For example, suppose you send a check for $100 (Canadian) to deposit to your account, and the exchange rate is $1 Canadian = $0.85 US. First Internet Bank would credit $100 (US) to your account. On the next business day, First Internet Bank would debit $15 (US) from your account. (This example is provided for illustrative purposes only and may not reflect current exchange rates.
Please review our Funds Availability Disclosure for other terms and conditions that apply to your deposit.) Please be aware that the Fed may not be able to process all Canadian items. If the Fed cannot process the item, we will inform you of the situation and reverse the deposit. We will also return the item to you.
Payments are initiated before our bill payment processor attempts to debit your account for the amount of the payment. It is your responsibility to ensure you have sufficient funds available in your account to cover the amount of any payments you initiate. If your account does not contain sufficient funds to cover the payment, any overdraft protection you may have on the account will be used. If you still do not have enough funds to cover the payment(s), you will be charged a fee for insufficient funds (NSF).
Our bill payment processor may make additional attempts to withdraw the funds from your account. You risk additional fees for NSF and/or collections as well as suspension or termination of your bill payment service if you do not maintain sufficient funds to cover the transactions you initiate.
The date on which payments will be debited from your account depends upon the payment method. For payments that are made by corporate check or electronically, your account will be debited on the scheduled payment date. Payments that are issued by laser check will be drawn on your checking account on the day the check clears. The check will usually clear on or after the payment due date you had entered.
Please remember, it is your responsibility to ensure there are sufficient funds available in your account to cover the payment, regardless of the payment mechanism. If your account does not contain sufficient available funds, you will be charged a fee, and your bill payment service may be subject to cancellation.