FAQ

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Common Questions

Can I view copies of my cancelled checks online?

Images of the front and back of checks you have written from your First Internet Bank checking account are available through the online banking site for a period of 36 months. Note: Please allow up to 10 days after the check clears for the image to become available online. To view your cancelled checks in online banking, click Additional Services > Bills, Statements & Tax Forms. Select your checking account and use the Search tool to view your check. You may also request a copy of a check that is older than 90 days for a $5 fee. To request a copy of a check, log in to online banking and click Additional Services. Please allow up to one week for receipt.

Sweep Services

Deposit funds in a checking account to pay down a line of credit with a daily sweep or maximize balances with a zero balance account sweep.

How can I get more deposit slips?

You can access a page of deposit slips through the online banking site or you can click here for a page of deposit slides you may print and use. The form is a PDF file, so you will need Adobe Acrobat Reader to view and print the form. To access the page through online banking, log in to your account, click Additional Services and select Print Deposit Slips.

I’d like to request an increase to the limit on my First Internet Bank credit card. How do I do that?

To request an increase to your credit card limit, you’ll need to complete a credit limit increase form. Log in to your online banking account, click Additional Services and select Request Credit Limit Increase.

Fraud Prevention

Prevent unauthorized access or attempted payments fraud with added layers of security:

  • Check positive pay
  • ACH debit block/filter
How can I request more deposit (pre-paid) envelopes?

You can order more deposit envelopes at any time. Log in to your online banking account, click Additional Services, select Request Deposit Envelopes and complete the information. (You can also print deposit slips if you need them.)

Commercial Online Banking

Manage your daily financial information electronically from wherever your business takes you.

  • Approve electronic transfers through our app or with a token
  • Manage transfers for deposit accounts, loans and credit cards all in one view
  • Set user limits with end-user entitlements
  • Receive balance alerts
  • Pay bills online
  • Access accounts through online or mobile banking
  • View statements electronically
  • Archive images
How do I make my initial deposit to my First Internet Bank account?

When you apply for a First Internet Bank checking, savings, or CD account, you will designate your funding option when you complete your application. You may use an ACH transaction, write a personal check, set up an external account transfer or send a wire transfer. If you’re writing a personal check, please make the initial deposit check payable to First Internet Bank of Indiana. First Internet Bank cannot accept any third party checks.

I paid my Visa balance in full before the due date but was charged finance charges. Why?

If you opened a First Internet Bank credit card, finance charges are assessed on cash advance and balance transfer amounts, and there is no grace period on these types of transactions. You could also owe a finance charge if you did not pay the balance in full on the previous statement cycle.

How do I order checks for my Interest Checking account?

For new customers with Interest Checking accounts, we will order an initial supply of checks for you. You will receive your checks approximately 10-14 days after receiving confirmation that we have opened your account. You may order additional personal checks at any time through the online site banking by clicking Additional Services > Check Reorder. You are not required to order checks through our website and may order checks from another source if you prefer.